Support
For help with Doc Scanner 2027, email ceo@ptrs.ltd.
Never send document pages, signatures, passwords, raw card details or an AI API key unless support specifically explains why a redacted sample is necessary.
Before reporting a problem
- Confirm the device runs Android 6.0 or newer and Google Play services is up to date.
- Record the app version, Android version and device model.
- Describe the exact action, expected result and actual result.
- For scanning problems, state whether the Google Play services scanner opened and whether the first-use component download completed.
- For optional AI OCR, include the error text but never include the API key or confidential page contents.
Common questions
The scanner does not open+
Update Google Play services, verify the device has at least 1.7 GB RAM, check network access for the first scanner-component download and restart the app.
Where is my signed document?+
Signing creates a separate copy with a signed marker in its name. The original is not overwritten.
Where is recognized text?+
Successful OCR creates a matching HTML document. Open it in the built-in viewer, where Select all and Copy all are available.
Why does AI OCR need confirmation?+
Selected pages leave the device and are sent to the configured provider. The confirmation makes that transfer explicit.
Accessibility
Report screen-reader labels, contrast, text scaling, keyboard navigation or touch-target problems through the support email with “Accessibility” in the subject.
Privacy and deletion
Read the Privacy Policy, Data Safety Disclosure and Data Deletion instructions.